FAQ

Frequently Asked Questions


What does Kohn Communications do?

Kohn Communications is a coaching and consulting firm specializing in business development and productivity coaching for professionals. Here’s what we do:

Core Services

  • Business Development Coaching: Grow your practice through improved client engagement, marketing, and relationship-building.
  • Productivity Coaching: Become more effective and efficient in your work habits and time management.
  • Client Feedback & Survey Services: We conduct third-party client satisfaction surveys for law firms and other professional services.

Coaching Formats

  1. One-on-One Coaching

    • Conducted via Zoom or phone in 30-minute sessions
    • Personalized, confidential support
    • Flexible scheduling, no long-term contracts
  2. Group Coaching

    • One-hour interactive Zoom sessions
    • Encourages peer-to-peer learning and builds firm culture
    • Structured, actionable, and accountability-focused

Client-Centered Philosophy

  • Over 40 years of experience, pioneers in the industry
  • Complimentary first session, month-to-month service—no long-term commitment
  • Clients can switch coaches to ensure the right fit
  • Coaching durations vary from a few sessions to several years

Client Feedback & Survey Services

  • Neutral, honest client feedback
  • Actionable insights into strengths, opportunities, and cross-selling
  • Removes awkwardness for professionals, delivers actionable intelligence

In short: Kohn Communications helps professionals and firms thrive by offering expert coaching, fostering accountability, and uncovering insights that drive growth and satisfaction.


What differentiates Kohn Communications from other consultants?

Kohn Communications offers business development and productivity coaching backed by over 40 years of experience. Here’s what makes us unique:

  • Longstanding expertise & tested models (Pioneers since 1983)
  • Personalized, flexible approach
  • Strong commitment to client value, innovation, and relationships
  • Consistent, structured support for individuals and firms
  • Cutting-edge technology
  • Innovative methodology

What is the Selling Process that Kohn Communications teaches?

The Kohn Communications Process consists of five strategic steps to help professionals meet new targets, build trust, qualify opportunities, get approved, and close business:

  1. Meeting New People

    • Through organizations: Target ideal clients/referral sources
    • Through introductions: Leverage current relationships
    • By conducting events: Host or participate in relevant events
  2. Building Trust

    • Consistent communication, value, credibility, and genuine interest
  3. Qualifying Targets

    • For prospects: Assess needs and ability to pay
    • For referral sources: Learn about their clients and fit
    • Avoid spending time on poor fits
  4. Getting Approved

    • Understand their approval process
    • Identify decision-makers and align expectations
  5. Closing

    • Present a low-barrier “impulse offer” to get started
    • Grow the relationship organically into larger engagements

Why Does Coaching Work as a Model? Why is your coaching effective?

Coaching at Kohn Communications is effective because it combines personalized guidance, motivation, accountability, and ongoing support. Coaching is not just advice—it’s an environment for growth, action, and success.

Core Principles of Effective Coaching

  1. Accountability: Regular reporting to a coach encourages follow-through and action.
  2. Ongoing, Personalized Conversations: Real-time feedback and tailored advice.
  3. Expert Guidance: Reach higher levels with experienced coaches.
  4. Skill Development: Practice, feedback, and refining strategies.
  5. Achievable Steps: Break goals into small, manageable actions.
  6. Action in the Moment: Make progress during sessions.
  7. Responding to Change: Adapt to real-time challenges and priorities.
  8. Motivation and Mindset: Build enthusiasm, address obstacles, and reframe discomfort.
  9. The Formula: Educate, Investigate, Negotiate
  10. Catalyst for Action: Move from ideas to implementation.
  11. Reframing Tasks: Give deeper meaning and context to actions.
  12. Incubation Effect: Unconscious progress after taking responsibility.
  13. Sustained Motivation: Stay connected to your goals.

What is the impact of your Coaching? What are the benefits?

  • Financial Gains: Become more productive and increase income.
  • Improved Relationships: Strengthen communication and trust with clients, colleagues, and referral sources.
  • Community Building: Build a supportive network for business and personal growth.
  • Career Advancement: Accelerate promotions and leadership opportunities.
  • Transforming Worldviews: Replace fear and discomfort with confidence and joy in business development.

Our coaching creates lasting change—financially, professionally, relationally, and psychologically.


What Are the Benefits of Learning to Be More Productive?

  1. Increased Income: More productivity, more value, more earnings.
  2. Greater Tranquility & Reduced Stress: Order, clarity, and peace of mind.
  3. Confidence in Deferral Systems: Trust your systems, reduce mental clutter.
  4. Freedom from Fear-Based Motivation: Move beyond anxiety-driven action.
  5. Motivation Through Joy: Reframe productivity as empowering and exciting.
  6. Emotional Satisfaction: Gain control and pride in your work.

Productivity is transformative for both work and life.


What is the Kohn process for teaching productivity?

  • Email Management: Learn the “empty inbox” method for clarity.
  • Delegation: Get better at assigning and tracking tasks.
  • Task & To-Do Management: Move from vague lists to structured, calendared tasks.
  • Assessment & Customization: Begin with your current systems, then introduce modern strategies tailored to you.

It’s a proven, experience-based system to help you get organized, efficient, and reliable.


How do you select a coach that is right for me?

Coach selection is based on careful assessment of your needs and availability. If your coach isn’t the right fit, you’re encouraged to switch. Kohn Communications meets you where you are—your growth and needs come first.


What is the Cost/Benefit Analysis of Hiring Kohn Communications?

Improved business development and productivity generate profits that far outweigh the low cost of service. No long-term commitments, guaranteed satisfaction, and the freedom to stop anytime—risk is minimal, and value is high.


How does coaching work?

One-on-One Coaching

  • Zoom or phone, 30-minute increments
  • Private and personalized
  • Flexible, month-to-month scheduling
  • No charge if canceled at least 10 minutes in advance

Group Coaching

  • One-hour Zoom sessions
  • Collaborative, positive, and action-oriented
  • Respects everyone’s time and ideas
  • Reinforces firm-wide engagement and culture
  • Structured, focused meetings

Together, these formats offer both personalized depth and collective momentum for your firm’s needs.


Which Is Better: Group or One-on-One Coaching?

Both have major benefits. Group coaching fosters collaboration and accountability. One-on-one coaching is highly personalized and confidential. The most effective solution is often a combination, customized for your team’s needs and goals.


Who Pays for Coaching?

  • Firm-Paid: The firm covers the cost, especially for associates.
  • Shared Cost: Firm pays part, participants contribute the rest.
  • Individual Payment: Participants pay and may be reimbursed by the firm.

Kohn Communications supports all formats and provides flexibility to suit your budget and goals.


How Does the Firm Know Coaching is Successful If Meetings Are Confidential?

  • Firms can ask participants directly for feedback
  • General updates and strategy meetings available (no personal info shared)
  • When clients pay, continued participation = proof of value
  • Best practice: Firm leaders should experience coaching themselves

Confidentiality is essential—but impact is visible through feedback, participation, and leadership experience.


What is your confidentiality policy?

  • No reporting to management about individual sessions
  • No “watchdog” role; we do not monitor or report on participants
  • If a firm insists on access to session details, we will not take the engagement

Confidentiality is foundational and non-negotiable.


How Do We Decide Who Gets Coaching or Participates in Group Meetings?

Individual Coaching: Who Should Receive It?

  • Ideally, everyone—especially those with business potential
  • Prioritize well-connected individuals, potential rainmakers, reluctant networkers, and emerging leaders

Group Meetings: Who Should Participate?

  • Best: Everyone, for a strong firm culture
  • Organize by department, cross-department, or role as needed

Start where you’ll see the greatest impact, expand as value is proven, and keep group roles and sizes flexible as your needs evolve.


Can you tell me about your client survey services?

Our Client Survey Service: Unlocking Growth from Existing Relationships

Why Conduct Client Surveys?

  1. Strengthen existing relationships and loyalty
  2. Uncover unmet needs and new opportunities
  3. Generate more work by matching needs to services
  4. Encourage referrals

Why We Conduct the Surveys (and Not the Lawyers)

  • Neutrality: Clients are more honest with a third party
  • Avoid Conflicts: Removes awkwardness or reluctance to share negative feedback
  • Actionable Intelligence: Structured debriefs highlighting strengths, opportunities, and emerging issues

Our Survey Philosophy

  • Focus on strengths first to reinforce loyalty
  • Professional, strategic, and respectful inquiry

Bottom line: Client surveys build loyalty, find new revenue, reduce churn, and enhance reputation.


Two Fundamental Drivers of Business Development: Contacts and Content

Driver #1: Contacts — The People You Know

  • Find and foster relationships, follow up, and stay connected
  • Network size and engagement = opportunity pipeline
  • Coaching helps remove barriers to meeting and keeping new contacts

Driver #2: Content — What You Say When You Show Up

  • Clarity, credibility, and motivation in your message
  • Content shapes perception and builds trust

The Bottom Line: Coaching at Kohn helps you master both—expanding your network and crafting resonant messages for lasting business growth.


How much do your services cost?

Pricing & Billing Structure

  • Free introductory session
  • Pay-per-session: Only pay for sessions attended
  • Hourly rate: Individual coaching in 30-min increments; group meetings typically 1 hour
  • Month-to-month, no contracts
  • Satisfaction guaranteed; no obligation to continue if not valuable

Cancellation Policy

  • Cancel at least 10 minutes before: No charge
  • Cancel within 10 minutes: May be charged

Exact pricing is not listed here. Contact Kohn Communications directly for a current rate quote.


How do we get started?

Schedule a complimentary 30-minute consultation:
Email: [email protected]
Voicemail: (310) 642-1442
This is a genuine consultation focused on practical advice for your situation—no sales pitch.


Can you help us meet new people?

  • Identify and engage with well-targeted organizations
  • Leverage existing relationships for new opportunities
  • Host or participate in events to meet the right people

We customize our approach to align with your specific goals and professional focus.


Why do I need a coach?

Everyone benefits from coaching, no matter their level of experience. A coach provides perspective, structure, and accountability—helping you see blind spots, sharpen strategies, and stay focused on your goals.

Testimonials