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Marketing Consultant and Director of Client Relations
(323) 256-5737
Jeffrey Miiller is a senior associate at Kohn Communications. He coaches attorneys and legal marketing directors to help them improve their business develop skills. He also conducts client satisfaction surveys on behalf of law firms and accounting firms.
EXPERIENCE & CAREER ACHIEVEMENTS
- Taught at UCLA Extension, "Marketing Your Professional Services"
- Assistant Director, Century City Bar Association, 1999-2001
- Award-winning writer and filmmaker, commissioned to write a documentary about the Cassini-Huygens Mission by Jet Propulsion Laboratories/NASA
- Recipient of the Frank O' Connor Award from the Academy of Television Arts and Sciences
- Honored by Eugene O'Neill National Playwrights Conference and Orlando Film and Video Festival
PUBLIC SPEAKING & SEMINARS
- Marketing Skills Workshop
- Client Satisfaction Surveys: A Strategic Approach
- Did I Make Myself Clear: Improving Communication in
Your Office
- A Strategic Approach to Client Relations
Mr. Miiller has been asked to speak at organizations including the Association of Legal Administrators, the Legal Marketing Association and
UCLA Extension.
ARTICLES
- "Building Client Loyalty, Appropriate Techniques for Revealing Personal Qualities," Daily Journal, September, 2003
- "Client Satisfaction Surveys - The Benefits & Overcoming Obstacles," Lawyers Weekly USA, July, 2003
- "Motivating Non-Marketers-Tips from Marketing Partners," Strategies - The Journal of Legal Marketing, June 2001
PROFESSIONAL ACTIVITIES
- Executive Committee Member - Law Practice Management Section, Los Angeles County Bar Association
- Member, Legal Marketing Association
EDUCATION
- Arizona State University, Tempe, Arizona - Bachelor of Science in Broadcast Journalism, minor in Psychology
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