Our approach to law marketing and management includes both coaching our clients in practical, achievable tasks, and implementing client satisfaction surveys and public relations projects on their behalf. We began in 1983 and continue to help our clients in the following areas:
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Latest Blog Posts
Why Clients Leave and How to Prevent It: Check In
Posted by Jeff on September 1, 2010Simply asking your clients, “How is everything going?” and responding to the feedback you receive can save you millions of dollars. A managing partner of a midsized law firm shared with us that he was having lunch with his biggest client and casually asked her how she felt about the firm’s service. He was surprised to learn about a legal blunder his partner had made. …Read Full Entry
Reluctance to Sell: The Misconception That Selling Is Demeaning
Posted by Bob on August 30, 2010Selling is for dummies.
A major obstacle to selling is the common belief that selling is demeaning. There is the perception that selling is for uneducated people with limited skills. After all, it doesn’t require any degrees or licensing.
But selling doesn’t have to be demeaning. …Read Full Entry